Terms of service.

What these cover

These terms apply to the use of this website and to work we take on unless a signed quote or written agreement says otherwise. Prices shown on this site are current at the time of publication and may change; the price in your written quote is the one that holds for that job.

Quotes and payment

Quotes are fixed-price and itemised, and are valid for 30 days. Website work is invoiced 50% before we start and 50% before it goes live. Flyers are invoiced on delivery of the print-ready files. Monthly items — hosting, ad management — are billed at the start of each month.

Hosting and maintenance is $20 per month, or $240 paid annually in advance. It covers hosting, security patches, certificate renewal and uptime monitoring. It does not include content changes or new features, which are quoted separately.

Ownership

You own the finished work. On final payment, the website, its source code, the domain, the hosting account, the advertising accounts and all print files are yours, registered in your name where an account is involved. There is no fee to transfer any of it and no fee to leave.

We keep the right to describe the work and show it in our own portfolio, including on this site. If you would rather we did not, say so and we will not.

Your responsibilities

You are responsible for the accuracy of what you give us — prices, service descriptions, licence and insurance details, and any claims you want made about your business. You confirm that you own or have permission to use any photographs, logos and text you send us. We will not publish a claim we have been asked to make if we believe it to be untrue.

Advertising

Advertising is billed monthly and can be cancelled at any time with no notice period and no exit fee. Cancel before the start of a month and you are not billed for it.

The advertising budget is separate from our management fee. It is paid by you directly to Meta or Google, using your own payment method on your own account. We never hold or bill it.

We do not guarantee any particular number of leads, cost per lead, ranking, or return on advertising spend. Nobody honestly can — the platforms set the auction, your market sets the competition, and how fast you answer the phone decides much of the rest. What we commit to is the work itself: the account built properly, the tracking wired up, new creative tested every week, and an honest monthly account of what the numbers actually did. If a campaign is not working we will tell you, and we would rather advise you to stop than keep billing you.

Turnaround

Timescales on this site are typical rather than promised, and they assume we get the content and feedback we ask for. If material we are waiting on takes a fortnight to arrive, the date moves by a fortnight. We will always say so at the time rather than at the end.

Liability

We do the work carefully and we fix our own mistakes at our own cost. Beyond that, our total liability for any claim connected to a piece of work is limited to what you paid us for that work. We are not liable for indirect or consequential losses, including lost profit or lost business. Nothing here limits liability that cannot lawfully be limited.

Governing law

These terms are governed by the laws of the State of New York, and the courts of New York have jurisdiction over any dispute. Before it ever gets that far, call us — almost everything is fixable with a phone call.